- 9 Protected Characteristics: Protected Characteristics are personal characteristics protected by law including; Age, Disability, Gender Reassignment, Marriage and Civil Partnerships, Pregnancy and Maternity, Race, Religion and Belief, Sex and Sexual Orientation.
- AR: Authorised Representatives are Healthwatch Leicester and Healthwatch Leicestershire who have undergone specialised training to be able to undertake Enter & View visits at a range of locations.
- Calidcott Guardian: A Caldicott Guardian is a senior person responsible for protecting the confidentiality of patient and service-user information and enabling appropriate information-sharing.
- CAMHS: Child and Adolescent Mental Health Services are specialist NHS services. They offer assessment and treatment when children and young people have emotional, behavioural or mental health difficulties.
- CCG: Clinical Commissioning Groups are responsible for implementing the commissioning roles as set out in the Health and Social Care Act, they commission Health and Social Care Services.
- COL: Community Outreach Leads help to represent the Healthwatch Leicester and Healthwatch Leicestershire brand across the county. They undertake engagement activities in geographical areas and on specialist topics.
- CIC: Community Interest Company is an organisation that uses its profits for public good.
- CPAG: Clinical Priorities Advisory Group. CPAG makes recommendations to NHS England’s Directly Commissioned Services Committee on the commissioning of direct services.
- CQC: Care Quality Commission was established in 2009 to regulate and inspect health and social care services in England. It was formed from three predecessor organisations.
- CRM: Customer Relationship Management software allows us to easily provide information to our contacts, Members and Champions.
- CSU: Commissioning Support Units support Clinical Commissioning Groups by providing business intelligence, health and clinical procurement services, as well as back-office administrative functions, including contract management.
- Domiciliary Care: Help and care provided in the patients own home to enable them to live more independently.
- ECS: Engaging Communities Staffordshire is the not for profit Community Interest Company that delivers Healthwatch Leicester and Healthwatch Leicestershire contract.
- Equality Delivery System: The Equality Delivery System is designed to support the NHS in providing fair services to patients.
- HAB: Healthwatch Advisory Board. The HAB supports the Engaging Communities Staffordshire Board and provides guidance on Healthwatch priorities as part of ECS governance.
- Healthwatch England: Healthwatch England is the national independent champion for consumers of Health and Social Care.
- Investing in Volunteers: Investing in Volunteers (IiV) is the UK quality standard for good practice in volunteer management.
- KPMG: KPMG is a leading provider of professional services including audit, tax and advisory services.
- Mindful Employer: Mindful Employer represents our commitment to good practice and support when it comes to employees who declare mental health issues.
- Monitor: Monitor is the sector regulator for health services in England, Monitor’s job is to make the health sector work better for patients.
- MRS: Market Research Society is a research association that encourages best practice and ethics in research.
- NHS England: NHS England oversees the budget, planning, delivery and day-to-day operation of the commissioning side of the NHS.
- Orthotics: Orthotics is the medical speciality concerned with artificial devices that aid in the support of a jointed part of the body.
- PHSO: Parliamentary and Health Service Ombudsman make final decisions on complaints against the NHS.
- Q&A: Question and Answer.
- Seldom Heard: Those who may experience barriers to accessing services and may otherwise not be represented.
- TDA: Trust Development Authority provides support, oversight and governance for all NHS Trusts.
- TSA: Trust Special Administrator is appointed by Monitor to take control of an NHS Trust’s affairs in cases of financial or service unsustainability.
- UHL: University Hospitals of Leicester NHS Trust serving the one million residents of Leicester, Leicestershire and Rutland – and increasingly specialist services over a much wider area.
- You’re Welcome: You’re Welcome is the national initiative to develop quality criteria to ensure a “young person friendly” delivery of services.
