Contact NHS 111 for urgent medical care needs

Patients in Leicester, Leicestershire and Rutland are being encouraged to to contact NHS 111 for urgent medical care needs.

The call from the local NHS aims to help patients get the care and treatment they need at the right place based on their clinical needs. It will also help manage the flow of patients to protect their safety and the safety of NHS staff during the COVID-19 pandemic and winter.

Patients contacting NHS 111 will be clinically assessed so that they can be referred to ED, an NHS Urgent Treatment Centre, a Minor Injuries Unit, pharmacy, GP or  advised to self-care where appropriate. They will also be advised of the time that they should attend.

If people attend the emergency department at Leicester Royal Infirmary with a non-emergency condition and have not already contacted NHS 111, they could be asked to contact NHS 111 whilst on-site and be referred to another service.

The new move will prevent overcrowding and enable social distancing in waiting areas at the emergency department (ED) of the Leicester Royal Infirmary and other urgent care settings.

To access NHS 111 by telephone dial: 111 or go online at:

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