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27.05.2021

New CQC strategy champions regulation driven by people’s experiences of care

Today the Care Quality Commission (CQC) launches an ambitious new strategy based on extensive consultation with the public, providers of health and social care services, charities and partner organisations.

CQC’s purpose of ensuring high-quality, safe care won’t change, but how it works to achieve this will. The new strategy is set out under four themes:

  • People and communities: regulation that is driven by people’s needs and experiences, focusing on what is important to them as they access, use and move between services.
  • Smarter regulation: a more dynamic and flexible approach that provides up-to-date and high-quality information and ratings, easier ways of working with CQC, and a more proportionate regulatory response.
  • Safety through learning: an unremitting focus on safety, requiring a culture across health and care that enables people to speak up and in this way share learning and improvement opportunities.
  • Accelerating improvement: encouraging health and care services, and local systems, to access support to help improve the quality of care where it’s needed most.

Running through each of these themes are two core ambitions:

  • Assessing local systems: giving the public independent assurance about the quality of care in their area
  • Tackling inequalities in health and care: pushing for equality of access, experiences and outcomes from services.

At the heart of this strategy is how CQC will work to make a positive impact on the experiences of everyone who receives care, while regulating in a targeted way, which supports services to improve and prioritise safety.

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