New ‘long term health conditions’ report highlights the growing need for ‘person centred’ care for patients with multiple health conditions.

Towards the end of 2021 we developed a patient survey to gain real experiences from members of the public about their multiple long term health conditions. The survey asked patients and carers how they navigate multiple services when managing their health care.

The pandemic created huge pressures on our Health and Social care system disrupting services and changing the landscape of care for people with multiple long term health conditions.

The impact of caring for people with long term health conditions has grown prompting the need to change the way services are delivered and requiring a change in direction with a person-centred approach empowering people to be more involved in their own care.

Leicester has a higher-than-average prevalence of long-term conditions, which affect over half of those aged 65 or above. Supporting such patients in managing their condition and avoiding any deterioration will be key to our prevention strategy.

Leicester City CCG Engagement and Patient experience strategy 2019 – 2021


Report findings

60 people completed the survey.

  • 83% of people stated they had a long-term health condition/ disability.
  • Two-thirds of people shared that their conditions affected their quality of life to a large extent.
  • 78% of people did not have an assigned single point of contact responsible for their care coordination.
  • Most people shared that health care professionals who communicated well and coordinated their care would make the biggest difference to managing their health conditions.

Harsha Kotecha, Chair, Healthwatch Leicester and
Healthwatch Leicestershire said:

As we continue to emerge from the Covid-19 pandemic there is a growing need to coordinate care and support for people with multiple health conditions including Mental Health prompting the need to change the way services are currently delivered. Our survey has highlighted there is a clear need to improve communication between services where people can experience a consistent approach to their care.”


Read our report here 

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