NHS Complaints

Need help making a complaint about an NHS service?

Most of us use the NHS at some point in our lives and many of us use these services regularly.  Whilst the NHS works hard to make sure that people are satisfied with the services sometimes things do go wrong.  Complaining can seem like a difficult and uncomfortable process but it is important that service providers understand where things have gone wrong so that improvements can be made. This is why The NHS complaints procedure is in place, to make sure that issues are resolved at a local level.

Patient Advice and Liaison Service (PALS)
If you want to raise a concern or pass on a compliment or comment about adult and children’s mental health and community health services, you can contact the PALs team on 0116 295 0830 or email PALS@leicspart.nhs.uk.

Patient Information and Liaison Service (PILS)
Leicester Hospitals value all feedback as a positive and valuable opportunity to improve the services provided. Contact the team on 08081 788337.

Complaining to NHS England
NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission.

Independent NHS Complaints Advocacy Service
POhWER Advocacy is a charity that helps people to be involved in decisions being made about their care. Call POhWER’s support centre on 0300 456 2370 for advice.

Healthwatch England has worked with Citizens Advice Bureau to produce a series of guides to help you make a complaint or raise a concern about health or social care.

You can find out more about what’s involved in making a complaint about a particular service and see what your next steps might be.

There are tips and interactive tools such as online letter templates and other practical resources to support you to make an effective complaint.

You can type your letter of complaint using the free quick and easy-to-use online tool:
Online interactive Letter of complaint about NHS 

You can find the consumer guides and tools:
Consumer guides to making complaints about health and social care