Our Projects

Healthwatch carry out independent research and evaluations on different aspects of health and social care that are driven by feedback that we receive from the public. Healthwatch relies upon the voice of the public to provide us with vital information on your experience of health and social care services and your suggestions as to how they can be improved and how best practice can be shared.


Working in partnership with Healthwatch Rutland to explore the current service provision and to find out from parents if the local service is meeting their needs.

We will explore if people’s needs of health and care services are being met in Leicester and Leicestershire. We have identified groups and we will seek to listen and outline what the specific issues are for those communities. We are aiming to collect feedback from health and care services users of the following communities:

  • Somali
  • Bangladeshi
  • Physical disability
  • Learning Disability
  • Neuro diversity
  • Unpaid Carers, including young carers
  • Gypsies and Travellers
  • New settlers including refugees and asylum seekers.

We will be exploring what local services currently exist for Dementia service users and to identify any gaps in provision as identified by people who arrange and use them. Investigate whether services have been maintained or reduced because of the Covid-19 pandemic and whether there are plans to expand or restore services over the next 3 years.

Over the last year the way people access health and social care has changed dramatically. Increasingly, more models of care are being developed and some delivered online.


The purpose of this priority is to:


  • examine how people are accessing health and social care
  • assess which of those models of care people prefer
  • make recommendations based on the end-user experience


The project will engage with groups via online sessions, 1:1 and surveys with specific cohorts of people, to include:


  • learning disabilities and non-visible disabilities
  • carers and unpaid carers
  • young people
  • people with long term conditions
  • those using mental health services for the first time
  • people who have treatments or appointments cancelled or postponed
  • those with young children to see if there are concerns around child development
  • housebound patients
  • accessing other services e.g. NHS dentist, outpatients, cancer

The provision for homeless people, especially people sleeping rough has changed within the last year. Most have been offered temporary housing by the government and voluntary sector organisations, as a result of the pandemic.


While housing departments fulfil their role, the aim of this priority is to establish the experience of homeless people when accessing health and social care and offer the findings to the organisations which support them.

Death by suicide in males across England have increased by 3.3% since 2018. These are the highest rates in 2 decades and are 3 times higher than suicide in females.


The aim of this priority is to understand why male suicide is higher and whether the ‘system’ adequately addresses this.

Special Projects

One of the most significant issues that people have raised with Healthwatch is about access to NHS dentistry. The Covid-19 crisis has impacted upon many areas of NHS support but the problems in dental care appear to be particularly acute.


This special project will seek to gather feedback from the public to understand their experiences of accessing NHS dental treatment and make recommendations for improvements.

Loneliness and isolation were identified as recurring issues in previous engagement projects, and we recognise that these feelings can occur in wide ranging settings and all life stages.


The focus of this project will be a review into social isolation and loneliness of two specific cohorts: older adults over 65 years and new parents, particularly new mothers.