Policies

How to make a complaint

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

We aim to provide the best possible service, but we do not always get it right.

We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair, and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.

Healthwatch Leicester and Healthwatch Leicestershire Complaints Policy

Healthwatch Leicester and Healthwatch Leicestershire Decision Making Policy and Procedure

Need an alternative format?

If you need our policy in a different format, please email enquiries@healthwatchll.com or telephone 0116 256 8313.

Decision Making Policy and Procedure

Complaints Procedure