to call between 8-9am to get an appointment. I have caring responsibility and this is commuting to work time also, so have to make special arrangements just to make the call. Once you get through you are in a queue, I was18th in the queue initially and waited 35 mins to get down to 4th only to be cut off. This has happened numerous times and when you redial it starts all over again, more often that not by the time you get through all appointments are gone, so they say try again tomorrow!! This whole process is incredibly stressful and anxiety inducing. When I actually managed to get an appointment it was for a review which they insisted I have, as without one I wouldn’t get another prescription. I am on HRT so long term medication, the Dr I saw issued the prescription (which could’ve been done by a nurse) but was rude, dismissive and refused to listen to my concerns about Menopausal related problems saying I can only deal with one issue - in this case issuing the prescription, and that I would need to book another appointment to discuss any menopause symptoms.
I have given the practice a 1 star rating but it deserves 0.