Here to help you
If you feel lost and don’t know where to turn, Healthwatch is here for you. In times of worry or stress, we provide confidential support and free information to help you understand your options and get the help you need. Whether it’s finding an NHS dentist, how to make a complaint or finding a good care home for a loved one – you can count on us.
What our service is…
- We offer a free, friendly and confidential service that is independent from the NHS and social care services
- We will perform a signposting role only. This means that we will give you the contact details for a range of services that best supports your request. You will then need to contact those organisations yourself
- We can give you information about choices you have with regard to where you might get help in relation to your health, social care and wellbeing needs
- We can put you in touch with sources of information on NHS and social care services in Leicester and Leicestershire
- We can give you information about what to do when things go wrong, and you don’t understand how to make a complaint
What our service is not…
- Our service is not supported by trained clinicians or health and care professionals. It means that we cannot offer advice on clinical matters. This might include advice and information about medication, queries about a diagnosis made by a doctor or recommendations about a choice over a particular treatment pathway
- We are not a part of the NHS or Leicester City Council and Leicestershire County Council. Whilst we will use your feedback to improve services, we have no powers to investigate individual formal complaints about them
- We are not able to offer financial, legal or similar specialist advice. This form of advice should always be sought from a trained specialist such as a solicitor, counsellor or financial advisor