Over 8000 people came to us last year to seek information or to share their experiences with us. Read our annual report to find out more about what we did this year and how we have helped improve services.
- We published 12 reports about the improvements people would like to see to health and social care services.
- We attended 248 events to listen to local people. People told us about the challenges of accessing GP Practices, NHS dentists and hospital waiting lists.
- We made a significant impact by actively listening to the voices of asylum seekers residing in hotels across the city and county.
- We invited 20 Bangladeshi women to a partnership event on ‘Empowering NHS patients and resolving complaints’ to hear their views and discuss their concerns with service providers.
- On World Mental Health Day, we revitalised the ‘RU OK’ campaign and provided information to the public at three local train stations. We engaged with over 1000 commuters.
- We conducted 17 Enter & View visits including two Enter & View visits to Community Diagnostic Centres, providing valuable insights and contributing to the enhancement of community health services.
- Our joint visits with Healthwatch Rutland to the Leicester Royal Infirmary Adult Emergency Department (ED) has led to improvements for patients.
- We hosted 10 ‘Chai. Coffee and Chat’ events. These events provided us with opportunities for open discussions, networking opportunities and gathering feedback from diverse communities.
- During Pride History Month, we actively engaged with LGBTQ+ communities.
Harsha Kotecha, Chair said: “May I take this opportunity to thank all who have engaged with us at HWLL in the last twelve months, shared their experiences and those that have made changes as a result of our feedback.”
Gemma Barrow, Healthwatch Manager said: “Our amazing staff, dedicated Board members and wonderful volunteers are always here to listen to your thoughts about our local health and care services. A big thank you to everyone who’s shared their experiences with us this year – you’re helping us make real changes. We’re committed to improving our local services, and with your feedback, we can make sure your voice is heard.”